Q: Are you a manufacturer or trading company?
A: We are a professional manufacturer with our own R&D team, skilled production workers and strict QC inspectors. You are welcome to visit our factory at any time to check our full production process.
Q: Do you provide OEM service?
A: Yes, we offer custom OEM/ODM services. Custom logos and brand printing are available as requested.
Q: What is your shipment method?
A: We mainly ship by sea. We also support shipping by train, air or international express (FedEx/UPS/DHL).
Q: What are your payment terms?
A: We accept T/T and Alibaba Trade Assurance. We will send product and packaging photos/videos for confirmation before shipment.
Q: How can I get a sample?
A: Most of our wheelchair models can be folded into a compact size. Samples are available and can be shipped via FedEx or UPS.
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ is 1 x 20GP container.
Q: How long is the production lead time?
A: 30 days after order confirmation. Exact lead time depends on product model and order quantity.
Q: What is your after-sales and warranty policy?
A: We provide 24/7 online technical support and troubleshooting. Free replacement spare parts are provided within the warranty period.